1. Introduction

This privacy and personal data protection policy explains how ERMAX BG LTD (“we”, “our site”) collects, uses, stores and protects your personal data when you visit https://ermax-bg.com, and when you use the enquiry, contact or service forms.

2. Controller details

ERMAX BG LTD
Company number: 205693820
VAT number: BG205693820
Address: Plovdiv, Trakia district, bl. 93, fl. 14, Bulgaria
Email: office@ermax-bg.com

3. What data we collect

When you use our website we may collect the following categories of data:

Data you provide: phone number, email, message and details of the site (through the enquiry or booking form).
Technical data: IP address, browser type, device, operating system, time of the visit and the pages viewed.
Cookies and pixel tags, used to analyse traffic and improve the content through Google Analytics, Google Ads and other tools, only with your consent.

4. Purposes of processing

Your data is used solely for the following purposes:

To answer an enquiry or request you send through the contact forms;
To correspond with clients and partners;
To analyse traffic and how visitors use the site (Google Analytics, Google Ads, Meta Pixel and similar);
To optimise advertising campaigns and improve how well our services work;
To meet the company’s legal obligations.

5. Use of cookies

Our site uses cookies: small text files stored on your device that make navigation easier and let us analyse traffic.

Essential cookies, needed for the site to work (for example remembering your cookie choice).
Analytics cookies, used by Google Analytics to collect statistics.
Marketing cookies, used by Google Ads and Meta (Facebook) to show personalised advertising.

Analytics and marketing cookies load only after you give explicit consent through the cookie banner on your first visit. You can change or withdraw that choice at any time in your browser settings or by clearing the site’s stored data.

6. Sharing information

Your data is not passed to third parties except in the following cases:

To web and hosting providers that keep the site running;
To Google LLC and Meta Platforms, Inc. in connection with their analytics and advertising tools (Google Analytics, Google Ads, Facebook Pixel);
To public authorities where the law requires it.

All partners and service providers are required to comply with the GDPR and to keep the data confidential.

7. How long we keep data

Data from the contact forms is kept for up to 12 months from the last correspondence, unless the law requires us to keep it longer.
Data collected through cookies is kept from 30 days to 26 months, depending on the Google and Meta settings.

Once those periods expire the data is deleted or anonymised.

8. Your rights

As a data subject you have the following rights under Regulation (EU) 2016/679 (GDPR):

The right to access your personal data;
The right to rectification or updating;
The right to erasure (“to be forgotten”);
The right to restrict processing;
The right to data portability;
The right to object to processing for marketing purposes.

To exercise these rights, contact us at: office@ermax-bg.com.

9. Information security

We apply all reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss or destruction.

10. Contacting the supervisory authority

If you believe the processing of your personal data breaches applicable law, you have the right to lodge a complaint with:

The Commission for Personal Data Protection (CPDP), Bulgaria
2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, Bulgaria
Website: https://www.cpdp.bg
Phone: +359 2 915 3580

11. Changes to this policy

This policy may be updated from time to time. Every change is published on this page with the date it was last updated.